Provide technical assistance and support for incoming Incidents and issues related to computer systems, software, and hardware. Respond to Incidents either by email or over the phone Install and configure routers, switches, and various transmission media Install, optimize and troubleshoot Local Area and Base Area Networks Participate in the implementation, installation, and testing of applications software Maintain confidentiality with regard to the information being processed, stored or accessed by the network Responds to Customer inquiries concerning systems operation and applications, diagnoses the faced problems Align preventive maintenance process to avoid the repetition of the incidents Ability to align Department policies and processes. Awareness of Virtualization technologies Awareness of Cloud computing Very Good knowledge of Microsoft Operating Systems (Windows Server 2008-2019,Windows 7,8,10) MCSE certificate is a plus CCNA certificate is a plus Good knowledge regarding firewall systems (FortiGate, SonicWALL …etc.).