IT Support

: Major Functions:Technical support for PCs and accessories.II: Basic Duties & Responsibilities:❑ Troubleshooting and fault isolation on PC's, 60%❑ Installs and configures accessories components such as Printers and Scanners in multi-user, PC's.20%❑ Provides full user PCs support to customs employees in site.20%RequirementsBasic Qualification:A: Education:(Bachelor degree in Computer Science or a related fieldB: Experience: Two years experience in desktop hardware, software, and peripherals in a networked environment Good working knowledge and ability to use all available technical resources pertaining to desktop installation,maintenance and troubleshooting. Experience working independently with strong self-motivation and time management skills Ability to work independently with minimal supervision Ability to learn new computer applications and office equipment as needed Ability to work and help non-technical desktop users. C: Skills:❑ Languages:Arabic / English❑ Computer: windows , Microsoft office, PCs, printers, scanner❑ Other:D: Training Required:❑ At least ... A+, MCSE ...E: Minimum time required in the job to fully performance the duties:F: supervision: - Supervised by: .........IT Site Supervisor......................... - Supervising: .................... None ................................... (titles to be recorded)IV: Competencies:A: Communication SkillsB: Team skillsC: Ability to learnD: InitiativeE: Customer focusV: Key Performance Indicators:A: Creative Problem Solving and Decision MakingB: Customer Service ExcellenceC: Team SpiritD: Interpersonal CommunicationE: Work Ethics Benefits offered:Individual medical insurance, social insurance, and transportation from designated pickup points (for Sokhna) Travel requirements:Currently based in Maadi, but you must be open to relocating or traveling to Sokhna once required Work location and model: Onsite (primarily Maadi, with possible work from Sokhna) Residential location preference: Preferably Cairo Fluency in English is a must as they will be dealing with suppliers all over the world