Home . IT Technical Support – SpecialistIT Technical Support – SpecialistOverviewProvide advanced IT support at Al-Ryada University. Troubleshoot complex issues, mentor junior staff, and help maintain IT operations.Responsibilities Provide advanced hardware, software, and network support. Manage and resolve escalated support tickets. Assist in IT documentation and inventory management. Mentor junior IT support staff. Collaborate with Systems, Network, and Cybersecurity teams.Requirements Bachelor’s in IT, Computer Science, or related. 3–4 years of experience in IT support.Key Technical Skills Advanced troubleshooting Active Directory, network, and server basics Cloud applications (Microsoft 365 / Azure) Backup management (Veeam) Familiarity with emerging IT technologPersonal & Professional Skills Mentoring and teamwork Problem-solving and communication Proactive and adaptable Customer-orientedLocation & Work Conditions: Sadat City, Menoufia – Cairo-Alexandria Desert Road Transportation availability Work schedule: Sunday – Thursday, 9:00 AM – 4:00 PMApply here