Order Delivery Manager (ODM) oversees the end-to-end fulfillment of complex telecommunications and digital services for global clients. This role is a critical link between sales and long-term operations, ensuring technical solutions are implemented on time and meet strict quality standards.Key RequirementsExperience: Typically requires significant experience in IT service delivery or telecommunications (often 7 to 10 years experience)Lead the team and being escalation point for Order management team globally.Education: Bachelor’s Technology, or Software Engineering.Core ResponsibilitiesOrder Lifecycle Ownership: Accountable for the entire "quote-to-bill" process, including Request for Change (RFC) follow-ups and data integrity checks.Service Transition: Manages the transition from sales to run phase, proactively owning incidents, escalations, and HQ customer updates.Financial Management: Ensures timely setting of "Ready for Service" (RFS) and "Ready for Billing" (RFB) dates to secure revenue recognition.Stakeholder Coordination: Acts as the primary senior point of contact for customers and interfaces with internal operational teams to meet Service Level Agreements (SLAs).Operational Governance: Conducts periodic service and program reviews to ensure customer satisfaction (NPS) and identifies potential upselling opportunities.Kindly confirm your interest in this opportunity and share the below details to proceed further:Total years of experience:Relevant experience:Current salary:Expected salary:Notice period:Visa type / Nationality:Current location:Raju Gudimalla | Talent Acquisition-Middle EastTech Mahindra Limited HyderabadEmail id: RG00774205@Techmahindra.com