Job DescriptionHandle Customers through all online channels.Handle outbound calls for follow up, occasional campaigns and call backs blended with normal inbound calls.Provide best possible service to both external & internal customers to achieve highest level of customer satisfactionProvide proper information to customers with complete & comprehensive understanding of Onecard Products & Services and Policies & ProceduresResolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & developmentEscalate problems & provides relevant feedback to the right channelsContribute to the Up selling of Onecard Products and ServicesJob RequirementsVery Good English both spoken and writtenFresh Graduates or +1 year of experience.Very good computer skillsStrong Customer OrientationStrong communication, listening & interpersonal skillsFlexibility & ability to work in a teamSelf-confident with professional behavior & attitudeHigh sense of time management