Serve as the first point of contact for end-users reporting technical issues via phone, email, or ticketing system.Log, categorize, prioritize, and track all support requests accurately Resolve basic hardware, software and network issues or escalate to senior team membersSet up and configure workstations, laptops, printers, and peripherals for new and existing employees.Install, update, and troubleshoot approved software and operating systemsAssist in maintaining hardware asset inventory.Reset passwords and manage user accounts in Active Directory or other identity management systems following security policies.Assist users with basic network connectivity issues (Wi-Fi, VPN, LAN).Escalate complex network problems to senior team members. Bachelor’s degree in Information Technology, Computer Science or related field (or equivalent work experience )Relevant certifications (e.g., CompTIA A+, Network +, CCNA, Microsoft Certified Windows Server Hybrid Administrator Associate) 0–2 years of experience in IT support or help desk role Experience with ticketing systems (e.g. Manage engine) is an advantageThe work will be at the factory in Port Said