Role Purpose: The Key Account Manager (KAM) is responsible for driving revenue and profitability from a portfolio of Key/strategic customers. This role focuses on consultative selling, account development, and delivering exceptional customer experience while representing DHL Express Egypt as a trusted logistics partner.Key Responsibilities:Account Development & Growth / Acquisition:Always act as an ambassador for DHL and attend to customer needs in a professional, friendly and courteous mannerEnsure that a high level of professional rapport is developed and maintained with all customersFollow up on all customer enquiries and direct customer to the correct DHL department where further information is requiredManage and develop a specific group of customers with the objective of continuous growth across all products Manage, Maintain and improve the customer’s business profitabilityClient Relationship ManagementBuild and maintain multi-level relationships with key decision-makers.Conduct quarterly business reviews to assess performance and identify growth opportunities.Ensure timely resolution of service issues through coordination with internal teams.Market & Competitive AnalysisMonitor competitor activities and market trends.Design strategies to defend and grow market share.Cross-functional CollaborationWork closely with Customer Service, Operations, and Regional Sales teams.Lead initiatives to implement new solutions for strategic accounts.Qualifications, Experience And CompetenciesEducation & ExperienceBachelor’s degree in business, Logistics, or related field.3–4 years of experience in B2B sales or account management (preferably in logistics/express industry).A proved track in sales performance and achievements.Skills & CompetenciesStrong consultative selling and negotiation skills.SLNB completionExcellent communication and presentation abilities.Analytical mindset with strategic planning capabilities.Proficiency in English and Arabic.Personal AttributesCustomer-centric and results-driven.Resilient, proactive, and able to work under pressureEqual Treatment Clause: We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.
Transportation, Logistics, Supply Chain and Storage
DHL Express is the international express delivery division of Deutsche Post DHL Group, providing time-definite cross-border shipping for documents and parcels in over 220 countries and territories. DHL Express Egypt operates a network of service points, gateway facilities, and a delivery fleet supporting business-to-business and business-to-consumer shipments.
What you should know
Global Logistics Leader: Operates in more than 220 countries and territories with a global workforce of approximately 584,000 employees
Logistics Powerhouse: Delivers over 1.7 billion parcels per year including unique shipments like giant pandas and Formula 1 equipment
350 Cargo Jets: Maintains a global air fleet of approximately 350 cargo aircraft to facilitate international express services
How they work
Service excellence — Every shipment is mission-critical for the sender - delivery quality is non-negotiable.
Speed and reliability — Time-definite delivery is the product; consistency matters more than peak speed.