Last Mile Hub Senior Coordinator - Assiut

About bosta:Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt . Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.About The Role : The sorting facility supervisor is responsible for supervising daily sorting operations and ensuring all parcels are received, processed and dispatched correctly and on schedule. The role involves coordinating with team leaders and team staff, maintaining workflow efficiency and supporting the sorting facility manager in achieving operational targets.Job Code : 202646082-048Job Responsibilities:Receive inbound dispatches from the central sorting facility and categorize orders by geographic zone or delivery routeDevelop and communicate efficient daily distribution plans to allocate orders to assigned DriversServe as the primary point of contact for Drivers, providing real-time support to resolve operational issues and ensure route completionManage the end-of-day process, including the receipt and reconciliation of all orders and documentation from Drivers upon route completionMonitor and audit Driver’s wallets, ensuring timely settlements and escalating any discrepancies or shortages to the fleet teamTrain, mentor, and onboard temporary staff and junior coordinators on standard operating procedures and best practicesProactively analyze workflows to identify, recommend, and implement opportunities for process optimization and efficiency gainsManage inventory control by coordinating the return transfer of canceled orders to the sorting facility after exceeding the designated 24-hour holding period at the hubEnsure precise operational handovers by preparing and sending formal communication to the sorting facility team, detailing transferred shipment counts, seal numbers, tracking data, and statusJob Qualification:Minimum of 2 years of experience in logistics or shipping coordination, with a focus on bulky or oversized shipmentsProven ability to lead and motivate a team, fostering collaboration and a positive work environmentExcellent verbal and written communication skills to effectively interact with team members, and DriversThe ability to resolve issues promptly and effectivelyFamiliarity with shipping management software and tracking systemsAbility to adapt to changing circumstances and priorities in a fast-paced work environmentWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.