Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.netTo maintain competitive advantage as we grow, we are currently looking for a Loyalty Specialist.Job Purpose:Support the execution and day-to-day management of loyalty, rewards, voucher, and instant discount programs.The role involves coordinating with merchants, partners, and internal teams to ensure successful campaign delivery, reporting, and operational excellence.Key Responsibilities:Manage loyalty, rewards, voucher, and instant discount campaigns from setup to launch and execution.Coordinate with merchants and partners on onboarding, offer collection, approvals, and campaign readiness.Monitor campaign performance, redemption rates, budgets, and key operational KPIs.Prepare performance reports, dashboards, and campaign analysis.Act as the main operational contact for merchants and partners, resolving issues and ensuring smooth communication.Collaborate with Product, Technology, Marketing, Operations, Finance, and Business Development teams.Maintain campaign trackers, operational documentation, and reporting tools.Identify opportunities to improve processes and operational efficiency.Requirements:Bachelor’s degree in business administration, Marketing, Finance, Economics, or a related field.2–4 years of experience in operations, account management, loyalty programs, fintech, payments, project coordination, or customer engagement solutions.Strong organizational, analytical, and stakeholder management skills.Advanced proficiency in Microsoft Excel and PowerPoint.Excellent communication skills in Arabic and English.Preferred:Experience with loyalty and rewards programs, fintech, banking, telecom, or merchant networks.Familiarity with campaign management, merchant operations, and performance reporting.Ability to manage multiple stakeholders and workstreams simultaneously.Our values guide how we think and act - They describe what we care about the most:Customer first - It’s embedded in our design thinking and customer service approachOpen - Openness allows us to constantly improve and evolveReal - No jargon and no excuses!Bold - Constantly challenging ourselves and our way of thinkingResilient – If we fail, we bounce back stronger than beforeCollaborative - We know that we can achieve a lot more as a teamWe are changing lives by constantly striving for a better solutionClick apply below and become part of the Geidea story
We are on a mission to help merchants start, run and grow their businesses.
What you should know
Dominant Market Share: Captured 50% of Saudi Arabia's point-of-sale market within just two years of launching its first certified terminal
Massive Payment Network: Operates a network of approximately 700,000 payment terminals and ATMs across the region
2 First Licenses: Became the first fintech in Saudi Arabia to obtain a payment institution license and a non-bank merchant acquiring license
How they work
Infrastructure means reliability first — Payment systems can't be interesting at the cost of being unreliable — engineering and product decisions are made with uptime and trust as the primary constraints
Merchant churn is the failure metric — Acquiring a merchant matters less than keeping them — the business model only works when merchants see real value and stay