Merchant Performance Manager

Koinz is Saudi Arabia’s leading social food ordering experience — the app that transforms everyday coffee and dining into a fun, rewarding, and shareable lifestyle.With 2.7M+ signups, Koinz is more than a loyalty app — it’s where Gen Z and young consumers discover brands, earn rewards, share experiences, and make food social.Your mission is shaping own the end-to-end success of Koinz's brand partners — from activation through to sustained GMV growth and loyalty program performance.What You’ll OwnIdentify and develop new revenue streams within the merchant portfolio including upsell opportunities, premium programme tiers, and commercial partnerships that extend beyond the core platform offeringConduct structured, data-driven analysis of merchant behaviour, category trends, and portfolio performance.Define and maintain the merchant performance framework, including success metrics, health scoring, and intervention protocolsDrive GMV growth across the brand portfolio through loyalty programme optimisation, campaign activation, and pickup order volume improvementMonitor portfolio health through a structured performance dashboard and lead escalation processes for at-risk accountsLead and coach two Account Management teams.Establish team targets aligned to company GMV and retention objectiveConduct regular pipeline reviews and performance rhythms across the account management functionPartner with Product to channel merchant feedback into platform development prioritiesCoordinate with Sales and BD to ensure a structured brand onboarding and account handover processWho You Are8+ years of experience in account management or commercial operations within a technology platform or marketplaceMinimum 2–3 years in a people management capacity, with demonstrated experience leading team leads or managersProven record of driving measurable commercial growth across a managed portfolioExperience in F&B, retail, or loyalty platforms is an advantage