Officer (Agency Collection)

· Monitor daily external activities of agencies to ensure full coverage of the assigned customer database.· Track and evaluate agency performance on a regular basis to ensure achievement of collection targets and service standards.· Analyze daily, weekly, and monthly collection reports to identify trends, gaps, and improvement opportunities.· Review Agency process, calls and field visits, to ensure compliance with collection guidelines and quality standards.· Recommend portfolio reallocation between agencies to optimize recovery performance and improve efficiency· Achieve monthly and quarterly collection targets to maximize total debt recovery.SkillsWhat will you need?· Educational Background: Bachelor’s degree in Commerce on any related field.· Experience: 0-1 years’ Experience.· Technical Proficiency:o Ownershipo Functional Skillso Ideas presentation and Taking initiativeo Continuous Learning o Customer Centricityo Communication and negotiation skillso Problem-solvingo Customer service