On-Site IT Support Specialist

The OpportunityWe are seeking a motivated and enthusiastic On-Site IT Support Specialist to join our team. In this role, you will support incident resolution by collaborating with various IT support teams and functions. You will act as a representative of the IT organization, engaging directly with users and serving as the primary point of contact on behalf of other IT teams.You will provide desk-side support for all IT issues requiring physical intervention and ensure a seamless user experience.How You’ll Make An ImpactTroubleshoot IT-related issues that require physical, on-site supportProvide on-site IT support across multiple locations, including both the factory and headquarters (HQ), with flexibility to travel as requiredDeliver computers and hardware to users in a “ready-to-use” stateProvide ad-hoc training on common IT topics and guide users through self-service tools when neededManage physical stock of devices and accessories, including CMDB updatesPerform regular inventory checks for hardware and related equipmentCoordinate logistics with local providers to ship and move devices across locationsHandle warranty cases in collaboration with relevant OEM vendorsIdentify and report risks that may impact OSS service qualityProvide desk-side support for end users, IT equipment, software in meeting rooms, and other collaboration spacesSupport and coordinate with third-party techniciansConduct regular checks of computer rooms, including temperature, air conditioning, cabling, and overall functionalityFollow OSS governance processes, including participation in meetings and escalation proceduresAdhere to OSS procedures defined in runbooks, SOPs, and knowledge articlesWork full-time on-site at the assigned factory locationYou will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.Your BackgroundBachelor’s degree in Information Technology or a related fieldMinimum of 2 years of professional experience in IT supportWillingness and flexibility to travel between multiple work locations, including factory and headquarters (HQ), as requiredProactive, solution-oriented mindset with the ability to work independentlyStrong communication skills with proficiency in both written and spoken EnglishHitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.