Operations Manager

We are seeking a full-time Operations Manager to oversee the operational management of a major mixed-use commercial development within our Property and Facilities Management team. Based in West Cairo, this role will involve regular travel across Egypt and occasional regional travel, so flexibility and a proactive approach are essential.The successful candidate will have a proven track record in managing shopping malls and mixed-use developments and will be responsible for the day-to-day operations of one of the largest commercial schemes in West Cairo, ensuring high standards of operational performance and service delivery.Key ResponsibilitiesCoordinate and manage all operational subcontractors, including security, cleaning, HSE, pest control, landscaping, and other service providers.Collaborate with other departments, including Finance, Marketing, Technical, Tenant Relations, and RDD.Liaise with tenants to manage their ongoing operational and technical requests.Manage the operational service charge budget and provide recommendations for improvements.Provide operational data and analysis as required by the Department Head.Manage the handover of units and building systems to and from tenants, contractors, and other users.Oversee all ongoing operational issues to ensure the smooth and continuous operation of the property.Monitor and ensure tenants' compliance with the terms of their leases, including permitted use, building regulations, repair and maintenance obligations, and health and safety requirements.Manage and resolve tenants' operational complaints.Ensure third-party contractors fulfil their contractual obligations to maintain smooth operations and timely repairs.Monitor and control contractors' working practices across the property.Manage the tendering and re-tendering of operational service contracts as required.Skills, Knowledge And ExperienceBachelor's degree in a relevant discipline.Minimum of 4–5 years' experience in Facilities Management or Operations, with previous experience in shopping centres considered an advantage.Strong knowledge of property operations, subcontractor management, and service charge budgeting.Solid understanding of tenant relations, lease compliance, and health and safety regulations.Excellent communication, stakeholder management, and problem-solving skills.Proven ability to manage contractors, monitor performance, and ensure the smooth day-to-day operation of a property.Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.