The Team Leader is managing the operations of their team to ensure the best customer experience is delivered. This role involves driving team performance to meet goals.ResponsibilitiesDrive and manage the team's performance.Train and mentor team members, including providing mentorship, guidance, and career development.Establish team goals, create performance reports, and document feedback from the client . Influence team strategy and share results through effective communication.Requirements12 months as a team leader.High level of fluency in French B2/C1Skills: Strong analytical, strategic thinking, and creative problem-solving skills. Experience in providing constructive criticism and implementing corrective action plans is also necessary.Excellent communication, empathy, problem-solving, and active listening skills.Ability to work in a dynamic, fast-paced environment and manage stressful situations with a calm and positive attitude.