Customer Service Representative | English Speakers

Company DescriptioniQor is a global customer experience business process outsourcing (CXBPO) partner that supports leading brands with intelligent, data-driven service solutions. With 45,000 employees across 11 countries, the company combines three decades of CX expertise with AI-enabled technologies to enhance every stage of the customer lifecycle. Through its CXBPO, Growth as a Service, and infinityAiQ offerings, iQor delivers scalable support that drives acquisition, engagement, and retention. The organization emphasizes a people-first culture, measurable performance, and continuous innovation. Recognized as a Great Place to Work® and strengthened by recent acquisitions in sales, marketing, and CX, iQor offers opportunities to grow within a dynamic, global organization.Role DescriptionThis is a full-time, on-site Customer Service Specialist (Morning Shift) role based in Cairo, Egypt. The Customer Service Specialist will handle incoming customer inquiries via phone, email, and chat, providing accurate information and timely resolutions. Responsibilities include troubleshooting basic issues, documenting interactions in internal systems, and following defined processes and scripts while maintaining high-quality service. The role will support customer satisfaction and retention by actively listening, showing empathy, and escalating complex cases when needed. The specialist will also collaborate with team members and leaders to meet performance targets and participate in training to stay up to date on products, services, and procedures.RequirementsGraduates only.Fluency in English is a must (B2/C1).Strong customer service and problem-solving abilities.Previous customer service experience is a plus.BenefitsCompetitive salary package.Morning shift schedule.Transportation allowance.Medical and social insurance.Professional training and career development opportunities.Dynamic and multicultural work environment.