Essential Duties and ResponsibilitiesSupport daily scheduling and dispatch coordination of field techniciansHandle inbound calls, job entry, and scheduling updates using established proceduresCommunicate with customers via phone, email, and text for confirmations, updates, and follow-upsMaintain accurate CRM records, notes, and job status documentationFollow up with customers on submitted estimates, support sales conversion efforts, and document outcomes accurately within the CRM system.Monitor assigned jobs and notify management of delays, risks, or service issuesGenerate and update internal operational and sales performance reportsFollow company scripts, workflows, escalation paths, and service standardsAssist with administrative data entry, confirmations, and documentation accuracyCollaborate with the team to support continuous operationsContribute to special projects and process improvement initiativesMeet baseline productivity, attendance, quality, and customer service expectationsAdditional Job duties as assigned by ManagementMinimum QualificationsBachelor’s degree required (or clearly equivalent academic credential).1–3 years of experience in operations, administration, dispatch, or customer support preferredStrong written and verbal communication skills in EnglishAbility to communicate professionally and clearly in a fast-paced customer service environmentBasic computer proficiency, including CRM systems, spreadsheets, and online collaboration toolsStrong organization, attention to detail, and time-management skillsTeam-oriented mindset with proactive problem-solving abilityAbility to work U.S. business hours (Pacific Time) and operate in a fast-paced environmentPhysical & Work RequirementsProlonged sitting, typing, and phone useReliable internet connectionsAbility to work scheduled shifts, including evenings, nights, or weekends.Location is based in Cairo, EgyptThis role is hybrid and requires working in the office on scheduled days.Competitive pay in USD