This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.Our client operates a high-volume home and auto insurance sales organization supporting licensed U.S.-based insurance agents. Their model is performance-driven and highly structured, relying on outbound calling, live transfer qualification, and clear operational benchmarks to drive consistent sales results.LocationFully Remote | 9:00 AM – 5:00 PM EST or 10:00 AM – 6:00 PM ESTRole OverviewThe Outbound Call Center Agent will support the client’s home and auto insurance sales operation through high-volume outbound calling and live transfer delivery. This is a structured, script-driven role focused on speed, consistency, and performance, designed for professionals who thrive in fast-paced call environments and are comfortable with repetitive execution and clear targets.Key ResponsibilitiesOutbound Calling & QualificationMake 400–500 outbound calls per day using an auto-dialer.Follow approved scripts to qualify prospects for home and auto insurance.Deliver qualified live transfers to licensed U.S.-based insurance agents.Performance & ExecutionMeet or exceed monthly live transfer benchmarks.Maintain consistency, professionalism, and energy across high call volumes.Accurately disposition calls and follow established SOPs.Process Adherence & QualityAdhere strictly to scripts, call flows, and training guidelines.Communicate clearly with trainers and team leads regarding performance and issues.QualificationsExperienceProven experience in telemarketing or high-volume call center environments.Experience working with scripted outbound calling.Prior insurance experience (home and/or auto) is a plus.Experience with live transfer sales models is a plus.SkillsClear, fluent English with strong comprehension and communication clarity.Ability to maintain pace and quality during long call blocks.Comfort working in a metrics-driven, highly structured environment.Reliable internet connection and ability to pass a technical setup test.Familiarity with Five9 or Ricochet 360 is a plus.Technical RequirementsComputer (NOT Chromebook)Windows 10 or 11Mac iOS 12+Google ChromeStable primary internet + Backup internetHeadset + WebcamWhat Success Looks LikeConsistently meeting or exceeding live transfer benchmarks.Low QA issues with strong script adherence.High reliability and attendance.Effective communication with trainers and team leads.OpportunityThis role offers a clear performance-based path for professionals who excel in high-volume outbound environments. With structured training, defined benchmarks, and commission tied directly to results, this position is ideal for candidates who value clarity, accountability, and execution-focused work.Application Process:To be considered for this role these steps need to be followed:Fill in the application formRecord a video showcasing your skill sets