Process and Business Excellence Manager

Responsible for leading the Process & Business Excellence function by driving strategic initiatives, improving business processes, ensuring proper documentation and governance, and supporting the development of business products. The role works closely with all departments to enhance operational efficiency and business performance.Key Responsibilities Lead business process improvement initiatives across the organization. Develop, document, and maintain SOPs, workflows, and business policies. Support the annual strategic planning process and monitor strategic initiatives. Design and improve end-to-end business processes. Coordinate with business and technology teams to implement business requirements. Manage and develop the Process & Business Excellence team. Monitor KPIs and recommend operational improvements. Support new product development and business feasibility assessments. Prepare reports and presentations for senior management. Requirements Bachelor's degree in Business Administration, Engineering, Finance, Operations Management, or a related field. 7 years of experience in Process Improvement, Business Excellence, Strategy, or Operations. At least 2–3 years of experience managing a team. Experience in Banking, Financial Services, FinTech, or Microfinance is preferred. Strong knowledge of Process Mapping (BPMN), SOPs, and Continuous Improvement. Excellent analytical, communication, and stakeholder management skills. Advanced Microsoft Excel and PowerPoint skills. Lean Six Sigma or PMP certification is a plus.