Responsible for analyzing, designing, documenting, and improving business processes across the organization to enhance operational efficiency, service quality, and compliance. The role works closely with business and technology teams to support process improvements, automation initiatives, and strategic projects.Key Responsibilities Analyze current business processes and identify opportunities for improvement. Design and document business processes, workflows, SOPs, and RACI matrices. Lead process improvement initiatives using Lean and continuous improvement methodologies. Analyze operational KPIs and prepare process performance reports. Gather and document business requirements for system enhancements and automation. Support UAT, implementation, and rollout of new business processes. Work with cross-functional teams to improve efficiency and eliminate operational bottlenecks. Contribute to strategic initiatives and business process transformation projects. RequirementsQualifications Bachelor's degree in Business Administration, Engineering, Finance, Operations Management, or a related field. 3–5 years of experience in Process Improvement, Business Analysis, Business Excellence, Operations, or Continuous Improvement. Experience in Banking, Financial Services, FinTech, or Microfinance is preferred. Strong knowledge of Process Mapping (BPMN), SOP documentation, and workflow design. Strong analytical, problem-solving, and communication skills. Advanced Microsoft Excel and PowerPoint skills. Lean Six Sigma or BPM certification is a plus
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.
Fawry MSME Finance is a digital microfinance institution in Egypt that provides streamlined financial services and working capital to micro and small entrepreneurs. Established in 2018, it operates without physical branches, utilizing digital platforms and a network of Fawry Plus outlets to promote financial inclusion.
What you should know
120,000+ Egyptian Entrepreneurs: Established in 2018 as a digital finance company, it has supported over 120,000 Egyptian entrepreneurs
Nationwide Accessibility!: Operates without physical branches by leveraging a network of over 380 Fawry Plus outlets across 26 governorates
EGP 497.5M Funding: Successfully completed a securitized bond issuance worth EGP 497.5 million in 2025 to diversify its funding sources