Key ResponsibilitiesConduct current-state assessments to identify inefficiencies, control gaps, and automation opportunities.Lead process reengineering initiatives with measurable outcomes (e.g., cycle time reduction, cost savings, improved SLA adherence).Root Cause Resolution: apply advanced problem-solving and data analytics to eliminate recurring issues.Partner with IT and business units to embed automation, RPA, and AI solutions into redesigned processes.Champion Lean Six Sigma and agile methodologies to foster continuous culture improvement.Facilitate workshops, secure buy-in, and align improvements with customer journey priorities.Ensure all changes meet regulatory, operational risk, and internal policy requirements.Change Management: develop training, documentation, and communication plans to support adoption and sustainability.Performance Tracking: establish KPIs, dashboards, and reporting mechanisms to monitor and sustain improvement impact.------------------------------------------------------------------------------------------------------- Qualifications & ExperienceBachelor’s degree in business administration, BIS, Computer Science, or related field.2–3 years of experience in process/business analysis within banking (Officer level).4–6 years for Senior Officer level.Experience in process mapping, analysis, and improvement initiatives.Exposure to structured problem-solving and performance measurement.