About Ideolux:Ideolux designs, engineers, and produces high-quality LED lighting solutions. Our project-grade products, systems, and services comply with international quality and safety standards.Role Overview:We are seeking a CRM & Product Support Team Leader to oversee and optimize our product support operations, ensuring efficient coordination between sales, design, and supply chain teams. This role focuses on managing CRM systems, handling project workflows, and leading the Product Support team to deliver accurate, timely, and high-quality support across all projects.Responsibilities:Lead and manage the Product Support team, ensuring efficient handling of project requests and tasks.Oversee CRM system usage, ensuring accurate data entry, tracking, and reporting of projects and client interactions.Coordinate with sales, lighting design, and supply chain teams to ensure smooth project execution.Monitor and manage project pipelines, ensuring deadlines and deliverables are met.Handle client and internal requests, ensuring timely responses and proper task allocation.Improve workflows, processes, and CRM efficiency to enhance team productivity.Ensure all product data, quotations, and documentation are accurate and up to date.Track team performance and generate reports for management review.Qzualifications:Background in Engineering, Business, or a related field.3–5 years of experience in CRM management, operations, or product support.Strong experience with CRM/ERP systems (e.g., HubSpot, Zoho, Salesforce, or similar).Proven experience in team leadership and task management.Strong organizational, communication, and problem-solving skills.Ability to manage multiple projects in a fast-paced environment.Detail-oriented with a proactive approach to process improvement.Benefits:Be part of a team committed to innovation, sustainability, and design excellence.Competitive salary and comprehensive benefits package.Opportunities for professional growth and development.Health insurance after probationary period.Annual bonus and performance appraisal.Annual paid leave.Working Schedule (UAE Time):Monday to Friday: 9:00 AM – 6:30 PMSaturday: 9:30 AM – 12:30 PMSunday: OffTotal: 48 hours per weekHow to Apply:Click apply or send your CV to jmp@ideolux.it