Who Are We❓We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.The Job in a Nutshell💡We are looking for smart individuals who have the rare mix of being tech passionate at the same time people-oriented, who would work with our customers to introduce Foodics software and training our customers on the product, (in addition to installing and configuring the system on-site), and solve on demand issues for them (especially during on-site visits in remote cities across Egypt, which requires frequent travel)!What Will You Do❓Responsible for the initial product know-how and training (including on-site cashier and console training at customer locations)Travel to remote cities across Egypt to perform on-site installation and training for customersResponsible for training, Install, configure and troubleshoot POS hardware, printers and networking devices requestsEnsure the branch is fully operational before go-liveResponsible for receiving calls on our unified numberCheck and monitor the tasks and projects assigned and deliver the services based on the SLAsClose completed projects after completionShare the customer's feedback with the Direct Manager on features and/or installation enhancementsResponsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features addedCoordinate with Sales, Onboarding, and Support teams to ensure smooth project deliveryWhat Are We Looking For❓Bachelor's Degree in Networking, Computer Information Systems, Computer Science or related fieldMust be based in AlexandriaAt least 1-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companiesExcellent problem-solving skillsMust have strong and excellent communication skills both written and oralFluency in English and Arabic is a mustSelf-starter with ability to work independently across functional groups and on multiple initiatives simultaneouslyMust be flexible to work in a fast-paced and evolving environmentWillingness to travel frequently across Egypt and ability to work independently in remote locationsExperience in POS installation or field technical support and basic understanding of networking (routers, LAN, printers, IP configuration) is a plusWhat We Offer You❗We believe you will love working at Foodics!We have an inclusive and diverse culture that encourages innovation and flexibility. We offer highly competitive compensation packages, including bonuses and the potential for sharesWe prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environmentJoin a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industryWe offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company