About the job QMS Manager - BPOBuild the Systems That Scale the FutureAt Future Group, we are not simply managing operations — we are building scalable, intelligent, and world-class business ecosystems. We are looking for a transformational Quality Management System (QMS) Manager to lead the design and evolution of our enterprise-wide operational governance and quality framework. This is more than a quality role. It is a strategic leadership opportunity for someone passionate about operational excellence, process transformation, governance, automation, and organizational scalability.You will play a critical role in shaping how Future Group operates, grows, and scales globally.Your MissionAs the QMS Manager, you will architect and drive Future Group's enterprise-wide Quality Management System across all business functions from Operations and Service Delivery to Commercial, Finance, Technology, and Corporate Services.Your mission is to create sustainable operational frameworks that:Standardize and optimize processesReduce operational dependency on individualsStrengthen governance and accountabilityDrive efficiency and operational maturityEnable automation and digital transformationPrepare the organization for rapid growth and international scalabilityYou will act as a key transformation partner to leadership and a catalyst for continuous improvement across the company.What You'll Be DrivingOperational Excellence & GovernanceBuild and continuously enhance Future Group's enterprise-wide QMS frameworkDesign scalable SOPs, policies, workflows, and governance standardsEstablish operational controls that improve consistency, quality, and accountabilityProcess TransformationLead cross-functional process redesign and optimization initiativesImprove operational efficiency, productivity, and service qualityIdentify opportunities for workflow automation, AI enablement, and digitizationAudit & Compliance LeadershipConduct internal operational and governance audits across departmentsLead certification readiness initiatives, including ISO and future excellence standardsEnsure process compliance and governance alignment organization-wideContinuous ImprovementOwn and manage the CAPA (Corrective & Preventive Action) frameworkDrive a culture of continuous improvement and operational disciplineEstablish KPI governance and performance measurement standardsStrategic ImpactSupport business continuity and operational resilience initiativesPartner with leadership to strengthen organizational scalability and transformation readinessInfluence operational maturity across all functionsWhat Makes You a Great FitExperience10+ years in Quality Management, Operational Excellence, Governance, Process Improvement, or related fieldsProven success in building or transforming operational governance frameworksExperience in BPO, shared services, customer operations, or fast-paced operational environments is highly preferredEducationBachelor's degree in Business Administration, Engineering, Operations Management, Quality Management, or related fieldCertifications (Preferred)ISO 9001 Lead AuditorLean Six SigmaCOPC CertificationLean Management CertificationsWhat You BringStrategic and systems thinking mindsetStrong process optimization and governance expertiseExcellent analytical and problem-solving capabilitiesAbility to influence cross-functional stakeholdersHigh ownership and execution mindsetStrong communication and change leadership skillsPassion for operational transformation and continuous improvementSuccess in This Role Looks Like Stronger operational governance and standardization Improved process maturity and scalability Reduced operational risks and dependencies Successful certification readiness and compliance Measurable gains in efficiency, consistency, and quality A smarter, more scalable, and future-ready organizationWhy Join Future Group?At Future Group, you will have the opportunity to build systems that create real organizational impact at scale. You will work in a dynamic, fast-growing environment where innovation, operational excellence, and transformation are at the center of everything we do.If you are passionate about building structure from complexity and driving operational transformation, we would love to hear from you.