Greet and welcome visitors in a professional and friendly manner Answer, screen, and direct incoming phone calls Manage appointment scheduling and maintain calendars Handle incoming and outgoing mail and deliveries Maintain a clean and organized reception area Provide basic information to clients and visitors Assist with administrative tasks such as filing, data entry, and photocopying Coordinate with other departments as needed Ensure security by following procedures and controlling access Bachelor’s degree in business or related field Proven experience in a receptionist or customer service role Fluent in English is a must (written and spoken) Excellent verbal and written communication skills Strong organizational and multitasking abilities Proficiency in Microsoft Office (Word, Excel, Outlook) Professional appearance and attitude Ability to handle stressful situations calmly