Remote French Bilingual Customer Support Representative

We’re Hiring: Remote French Bilingual Customer Support RepresentativeAt TalentPop App, we’re building a remote team of customer support professionals who are passionate about helping people and delivering exceptional customer experiences. If you’re fluent in French and English and enjoy working in a fast-paced, customer-focused environment, we’d love to hear from you.What You'll Be DoingAs a Remote French Bilingual Customer Support Representative, you’ll assist customers from French-speaking regions through voice calls and live chat. Whether helping track orders, answering product questions, or resolving customer concerns, you’ll play an important role in creating positive and professional customer experiences.This role goes beyond answering questions — it’s about building trust, showing empathy, and ensuring customers feel supported throughout every interaction.Your Core ResponsibilitiesProvide timely, professional, and friendly customer support in both French and English through calls and live chatTroubleshoot customer concerns using a calm and solutions-oriented approachAccurately document customer interactions and updatesIdentify recurring concerns and share feedback to help improve processes and customer experienceCollaborate with internal teams and team leads to stay aligned on workflows and prioritiesDeliver customer experiences aligned with TalentPop App’s service standards and valuesWhat We're Looking ForAt least 1 year of remote or online customer service experience or experience in a similar support roleExperience providing bilingual customer support is an advantageExcellent written and verbal communication skills in both French and EnglishExperience with Gorgias, Zendesk, Shopify, or similar customer support tools is a plusCalm, organized, and solutions-focused under pressureFamiliarity with E-Commerce and CRM systems is an advantageFluent in both French and EnglishTechnical RequirementsPersonally owned laptop or desktop with at least an Intel i5 processor or equivalent, and a minimum of 8GB RAMReliable internet connection with a minimum speed of 25 Mbps for both upload and downloadQuiet and professional remote workspace suitable for callsWhat’s In It for YouPermanent work-from-home setupCompetitive compensation with annual performance reviewsPaid time off to support work-life balanceMonthly health stipend depending on locationPerformance-based bonuses tied to KPIsSupportive team culture focused on growth, accountability, and collaborationWhy Join TalentPop App?At TalentPop App, we believe customer support is about creating meaningful human connections. When you join our team, you’ll become part of a collaborative remote environment that values communication, professional growth, and exceptional customer experiences.If you’re ready to use your language skills to make a meaningful impact while growing your remote career, we’d love to hear from you.Ready to Apply?Apply today and become part of the TalentPop App team dedicated to delivering world-class customer support experiences.