Spanish Customer Service specialist ( Bilingual English& Spanish)

Company Description COB Solution supports medical providers by improving operational efficiency, optimizing clinical and administrative workflows, and implementing innovative solutions that enhance patient care. The company focuses on helping healthcare organizations streamline processes so teams can spend more time on high-quality patient interactions. By aligning technology with practical, day-to-day needs, COB Solution enables providers to reduce friction, minimize errors, and improve outcomes. The organization is growth-oriented, partnering with clients to accelerate performance and scalability in a rapidly evolving healthcare environment. Team members join a mission-driven environment where their work directly contributes to better healthcare delivery.Role Description The Spanish Customer Service Specialist (Bilingual English & Spanish) is a full-time, on-site role based in Qesm El Maadi. In this position, you will handle inbound and outbound customer communications in both English and Spanish, primarily by phone and email, to support medical providers and their patients. You will respond to inquiries, resolve issues, and provide clear, accurate information while following established scripts, workflows, and service-level agreements. Daily responsibilities include documenting interactions in the system, escalating complex cases to the appropriate teams, and following up to ensure timely resolution and high customer satisfaction. You will collaborate closely with colleagues and supervisors to maintain consistent service quality, share feedback on recurring issues, and contribute to a positive, patient-centered customer experience.Qualifications Strong customer-focused skills, including Customer Service, Customer Support, and Customer Experience, with the ability to handle inquiries professionally and empathetically.Demonstrated ability to maintain high Customer Satisfaction through effective problem-solving, active listening, and follow-up.Excellent Phone Etiquette and clear communication skills, with a confident and courteous manner in both English and Spanish.Fluency in English and Spanish (spoken and written), with the ability to explain complex information in a simple, understandable way.Previous experience in a call center, healthcare, or customer-facing environment is preferred.Comfort using CRM or ticketing systems and basic office software to document and track interactions.Strong organizational skills, attention to detail, and the ability to work effectively in a structured, on-site setting.Ability to work full-time shifts, maintain punctuality, and collaborate respectfully in a diverse team environment.