Research Manager - Innovation

We are recruiting on behalf of our client, a multinational market research company.Research Manager - InnovationMISSION:The Research Manager manages research projects sold to a client, respecting business requirements and timings. They design, manageand deliver projects with minimal supervision and have increasing involvement in the management and development of clients and people.RESPONSIBILITIES:Clients• Builds strong relationships with customers and can advise clients effectively on a course of action, adds insight to keyclient issues, and can identify and convert business development opportunities in accordance with Client First principles.• Directly handles the (business) relationship with the client in all the research stages, provide and/or acquire informationuseful for the purposes of project closure and maintaining a full level of satisfaction of the client himself.• Develops responsibility for sales budgetPeople• Takes an active role in managing other team members according to leadership behaviors and works with the team leaderto share management responsibilities and ensure compliance with HR processes• Organizes delegation within the team and upwards appropriately (e.g.running project catch-ups with little input from theRD or SLL, …)• Provides project guidance, support, and coaching to junior team membersResearch• Guarantees the autonomous management and closure of research processes through a constant supervision of theworkflow and an effective organization of the activities of executives on projectsFinances• With the supervision of own manager, works on the costs estimate for research projects and the relative financial offer tothe client, ensuring projects profitability• Takes active part to MarCom activities and becomes an company ambassadorKey Performance Indicators (KPIs):• Performance review through iTalent• Revenue Target (AOT) and (AOGM-OP) related to the scope of responsibility• Client Satisfaction –CSM• Achievements on Retain -Conquest (acquisition of new accounts) and Wins (win rates)HARD SKILLS & MAIN ACTIVITIES:Profile• Requires around 5 years of relevant experience or equivalent combination of experience and education. Specialism inresearch is necessary• Strong project management and planning skills, good communication and client-handling skills, shows commercialsensitivity• Fluency in EnglishMain Activities• Receives briefing, analyzes and understands the client’s requests; converts the briefing into input for the working team,organizes and manages the activities to ensure closure of the project within the scheduled timing and expected level ofquality