Reservation Coordinator

MTS Globe EgyptMTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.Job DescriptionReservation OperationsSend booking vouchers to hotels accurately and on time. Handle offline bookings and load them correctly into the reservation system. Process booking amendments, cancellations, turn-aways, and special requests. Send and confirm off-line bookings with hotels and follow up until final confirmation. Load extras, supplements, and special services into the system. System Loading & AccuracyLoad off-line bookings, dumping correctly in the system (TK). Coordinate with hotels and internal teams to avoid overbooking or rejected bookings. Quality & Risk ControlEnsure compliance with reservation procedures and company policies. Identify booking or loading errors early and correct them promptly. Support smooth daily operations under high workload and time pressure. 5.Coordination & CommunicationCommunicate with Reservation supervisor, Reservation Manager, and Inventory Management. Respond to inquiries via email, phone calls, meetings, and internal systems. Support cross-department collaboration by providing reliable data and insightsRequirementsEducationBachelor’s degree in Tourism & Hospitality, Business Administration or similar field. Experience0–2 years of experience controlling, reporting, data analysis, or a related role LanguagesStrong English communication skills (B1-B2 recommended). Basic additional languages are a plus. Technical SkillsProficiency in: TK reservation system (recommended). Microsoft Excel Microsoft Outlook Communication tools (Email, Phone, WhatsApp) Soft SkillsAttention to detail and accuracy Time management and ability to work under pressure Strong communication and teamwork skills Problem-solving and analytical thinking Ability to follow procedures and handle repetitive, detail-oriented tasks