E-Commerce Manager

MTS Globe EgyptMTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.Job DescriptionManage and optimize online sales channels to maximize revenue and booking conversion.Coordinate with Contracting and Yielding teams to ensure competitive online pricing and availability.Reduce transfer-only bookings by improving offer structure and online content.Monitor online performance and market positioning across platforms.Handle contract publication status, Blocked contracts, SSG mapping modules, Booking notifications status and lookup modules.Coordinate with Supplier Integration teams and hoteliers to resolve technical or system issues.Ensure accurate uploading and updating of contracted rates and terms into internal systems.Coordinate with sales, reservations, product, finance, and customer service teams to ensure proper implementation.Follow up on discrepancies, incorrect data, or delayed submissions to avoid operational issues.Monitor competitor pricing, hotel availability, and market trends to maintain rate competitiveness.Conduct yield management reviews and recommend corrective actions when needed.Supervise and support Senior E-Commerce team members.Distribute daily tasks and ensure priorities are completed efficiently.Review team performance daily and provide guidance and feedback.Communicate regularly with hotel sales teams, e-commerce partners, and internal departments.Ensure strong collaboration between E-Commerce, Contracting, and Pricing teams.Escalate critical issues that may impact revenue or online visibility.RequirementsBachelor’s degree in Tourism & Hospitality, Business Administration, Commerce, or similar field.4–5 years of experience in hotel contracting tourism, hospitality, or travel industry operations.Strong English communication skills (B2–C1 recommended).Basic additional languages are a plus.Proficiency in Microsoft Excel, Power BI / BI tools and E-Commerce PlatformsExcellent negotiation skillsStrong communication & relationship-buildingLeadership and team management skillsAttention to detail, Analytical thinking and problem-solving abilityTime management & task prioritizationProblem-solving and decision-making