Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionWe are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation systemRespond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalismProvide comprehensive information about accommodations, amenities, rates, and special offers to potential guestsCollaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiencesAnalyze booking patterns and guest preferences to support revenue optimization initiativesHandle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutionsMaintain organized records and documentation to ensure data integrity and compliance with company policiesIdentify opportunities to upsell services and packages while remaining transparent about offeringsAdapt quickly to changing priorities and manage multiple reservations simultaneously without compromising qualityContribute to a supportive team environment by sharing best practices and assisting colleagues when neededQualificationsRequired Skills & Experience:Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)Strong listening and interpersonal skills with the ability to build rapport with diverse guestsExcellent verbal communication skills in English; additional language proficiency is a valuable assetProficiency with computer systems and reservation management softwareExceptional attention to detail and accuracy in data entry and record-keepingAbility to multitask effectively and prioritize in a high-volume environmentStrong problem-solving skills with a proactive approach to resolving issuesDemonstrated ability to work collaboratively within a team structureFlexibility to adapt to changing circumstances and learn new processes quicklyGoal-oriented mindset with a commitment to achieving performance targetsAdditional InformationOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.