Company Description Alorica is a global leader in customer experience solutions, dedicated to creating seamless experiences that enhance and sustain top brands. As a full-service CX partner, we combine proven strategies, specialized expertise, and innovative technologies to deliver meaningful results. Unique in our approach, we challenge traditional methods to pioneer exceptional customer interactions while fostering genuine partnerships with clients. With a presence in 17 countries, over 100,000 professionals deliver services in more than 75 languages for over 250 global brands. Join a team that thrives on creativity, connection, and commitment by exploring opportunities at alorica.com/careers. Role Description This is a full-time, on-site role for an Online Shopping Account - English Speaker, located in Qesm El Sheikh Zaid. As part of your day-to-day responsibilities, you will assist customers with their online shopping needs, answer inquiries, provide accurate information about products and services, and resolve customer issues effectively. Additionally, you will ensure a seamless and satisfying customer experience by applying strong communication and technical skills while maintaining a professional and empathetic approach. Qualifications Strong Communication skills with fluency in English and ability to professionally address customer queriesAnalytical Skills to assess and resolve customer issues effectivelyResearch and Writing skills to support clear and accurate communicationExperience or ability in Training to assist customers or coach peers as neededCustomer-focused mindset with excellent problem-solving abilitiesAbility to work on-site in Qesm El Sheikh ZaidPrevious experience in customer service or e-commerce roles is a plus
Alorica is a customer experience (CX) and business process outsourcing (BPO) leader that uses technology, analytics, AI, automation, and process optimization to support global brands.
What you should know
100,000+ employees: Global workforce spread across delivery sites in more than a dozen countries.
$2B+ annual revenue: Reports annual revenue in the $2 billion range across CX outsourcing services.
Founded in 1999: Founded as a customer-experience outsourcing business; grew through organic and acquisition expansion.
How they work
Make lives better one interaction at a time — Public mission statement - every customer interaction is a moment to genuinely improve someone's day.
Service excellence — BPO is a service business - measurable outcomes per customer call/chat are the product.