The Role: Retention AdvisorLocation: Cairo, Egypt (On-site)The Save: Take calls from customers looking to cancel or downgrade and use your negotiation skills to find a solution that keeps them with us.Problem Solving: Listen to customer pain points and offer personalized incentives, upgrades, or fixes.Drive Results: Meet your targets for retention, customer satisfaction (CSAT), and quality.What’s In It For You?We know you work hard, so we make sure it’s worth it:The Pay: A very competitive base salary + performance-based KPIs.Allowances: Overnight allowances for those rocking the night shifts.Support: Door-to-door transportation (24/7) and comprehensive Medical & Social insurance.Growth: We promote from within! Clear career paths to Team Lead and Management roles.The Culture: A high-energy, supportive work environment where "Better Together" isn't just a slogan.Who You Are:The Speaker: You have excellent English (B2/C1 level) and can build rapport instantly.The Negotiator: You’re persuasive, empathetic, and don't take "no" for an answer too easily.The Resident Professional: You have a Bachelor’s degree (or are a driven dropout—we value talent!).The Night Owl: You’re flexible with rotational shifts and can handle a fast-paced environment.Ready to Join the Team?To Apply send your CV Rania.sekik@sutherlandglobal.com
Sutherland is an experience-led digital transformation company that delivers exceptionally engineered customer and employee experiences using human-centered design, AI, and automation.
What you should know
Global Professional Network: Employs over 60,000 professionals across 144 locations worldwide
High Transaction Volume: Processes more than 43 million transactions every month for global brands
61 Global Hubs: Operates 61 delivery centers spanning 19 countries to provide design-led business process transformation
How they work
One Sutherland — A team of global professionals — operationally effective, culturally meshed, and committed to clients and to one another.