Thank you for your interest in the SDR role at Tactful AI, a fast-growing customer experience platform using AI and automation. We are looking for motivated individuals with B2B SaaS sales experience and a passion for customer engagement technology.Please read the job description carefully and apply using the link below.About TactfulTactful is a unified customer engagement and AI automation platform built for modern digital businesses. We help teams manage customer interactions across every digital touchpoint, from WhatsApp to web, in one powerful system.Our platform is built around three core pillars:Customer Experience Data Platform – unify and structure customer interaction dataAI Engine – extract insights, detect intent, and power smarter decisionsAutomation Studio – design and automate customer journeys, without codeWe work with leading brands across e-commerce, retail, and financial services in MENA and Europe. We’re scaling fast. Sales is at the heart of our expansion—and you’ll be part of that front line.About the RoleWe’re looking for a high-energy Sales Development Representative (SDR) to help us accelerate growth across the Middle East and Europe. You’ll be the first point of contact for prospects, responsible for generating pipeline through smart outbound outreach and handing qualified opportunities to our Account Executives.If you’re driven, confident in cold outreach, and excited about helping companies transform customer experience with AI, this role is for you.What You’ll OwnIdentify, target, and engage ideal customer profiles across Egypt, KSA, and EMEAExecute outreach campaigns across LinkedIn, email, phone, WhatsApp, and moreQualify prospects using frameworks like BANT and MEDDICC-liteBook high-quality meetings with decision-makers in customer care, CX, digital, and operationsCraft messaging and sequences tailored to industries like retail, ecommerce, and hospitalityKeep CRM data clean and up-to-dateCollaborate with marketing and sales to refine strategy and feedback loopsWhat We’re Looking For1–3 years of experience as an SDR/BDR in B2B SaaS or a related outbound sales role (required)Confident in cold outreach and objection handlingFluent in Arabic and EnglishAbility to learn and explain technical products (APIs, automation, integrations)Strong communicator, organized, and target-drivenNice to HaveExperience selling or prospecting into CX, CRM, contact centers, or AI solutionsFamiliarity with tools like Apollo, Sales Navigator, Lemlist, ContactOut, etc.Experience engaging mid-market or enterprise buyers in GCC/EMEAHow You WorkYou’re proactive and resourceful in building pipelineYou tailor your outreach—not one-size-fits-allYou follow up with tact and persistenceYou collaborate openly and iterate fastYou enjoy helping solve customer pain, not just booking meetingsWhy Join TactfulSell a real AI platform used by top brands across MENA and EuropeWork with an experienced team building world-class techRemote-first, outcome-driven work environmentInfluence how prospects perceive and engage with our solutionOpportunity to grow into closing roles or other GTM functionsHow to ApplyVisit this form and submit your application:👉 https://tactful.ai/careers/sdrWe’re not hiring for titles—we’re hiring for talent, clarity, and drive. Show us why you’d win at this role.