Core ResponsibilitiesAdministered and optimized Salesforce CRM to support engineering operations, improving system efficiency, data accuracy, and scalabilityManaged user accounts, roles, profiles, and permissions to ensure secure and efficient access across teamsMaintained high data integrity through regular audits, deduplication, and validation rule implementationDesigned and developed custom reports and dashboards to provide actionable insights for sales, leadership, and project teamsAutomated business processes using workflows, Process Builder, and/or Flow to increase operational efficiencyCollaborated cross-functionally with business development, marketing, and project management teams to align CRM with business needsCustomised Salesforce objects, fields, page layouts, and record types to support technical and project-based workflowsImproved pipeline visibility and tracking to support project pursuits and client relationship managementTranslated business requirements into scalable Salesforce solutions, enhancing user experience and adoptionProvided end-user support, training, and best practices to drive effective CRM usage across the organizationSupported continuous system improvements by identifying gaps, recommending enhancements, and implementing solutionsLeveraged analytical skills to evaluate system performance and recommend data-driven process improvements Minimum RequirementsBachelor’s degree in Information Systems, Business, Engineering, or a related field (orequivalent work experience)2–4+ years of experience as a Salesforce Administrator or similar CRM roleSalesforce Administrator Certification (e.g., Salesforce Certified Administrator)Hands-on experience with Salesforce configuration (objects, fields, validation rules, workflows, Flow)Experience creating reports and dashboards for business insightsStrong understanding of data management and data quality best practicesExcellent analytical, problem-solving, and communication skillsAbility to translate business requirements into technical solutionsPreferred QualificationsExperience in the engineering, construction, or technical services industriesAdditional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder)Experience with Salesforce integrations and data migration tools (e.g., Data Loader, APIs)Familiarity with project management and pipeline tracking processesKnowledge of CRM best practices related to sales operations and client lifecycle managementExperience working in a cross-functional, fast-paced environmentBasic understanding of automation tools, Apex, or SOQL (preferred but not required)