About the jobAbout the job:The Care Coordinator plays a vital role in client care scheduling to ensure consistent service quality and satisfaction. This remote, work-from-home role requires managing high call volumes, maintaining accurate schedules, meeting deadlines, and communicating professionally with clients, caregivers, and nurses in sensitive situations.Responsibilities:Manage and maintain schedules for multiple clients with diverse care needs.Match caregivers to clients based on individual care plans, preferences, and availability.Communicate professionally with clients, caregivers, and internal team members via phone and email.Effectively handling last-minute call-outs by promptly securing appropriate caregiver coverage.Respond promptly with empathy to caregiver call-outs, client concerns, and last-minute changes.Communicate effectively by managing difficult phone conversations and delivering clear, professional messages via email and text.Anticipate potential issues and take action to prevent them.Keep the schedule system updated and send daily reports about any changes, issues, or feedback from clients.Handle basic office tasks such as filing and organizing records, while building strong relationships with caregivers and clients to keep them engaged long-term.Requirements:Bachelor’s degree or equivalent.You must be comfortable working U.S.-based hours, with available shifts between either 6:00 AM and 3:00 PM or 3:00 PM to 12:00 AM (U.S. Virginia time zone).Upper-intermediate proficiency in written and spoken English.Strong organizational and multitasking skills.Professional phone etiquette and customer service approach.Ability to stay focused during long periods of seated work.Comfortable in fast-paced, high-pressure remote environments.Proficient in Microsoft Office and general computer use.High emotional intelligence and professionalism.Effective working both independently and within a team.Benefits (eligible after probation period):Laptop provided for work.Headphones included.Office chair for comfort.Internet cost compensation.Gym reimbursement.Tuition reimbursement.