Senior Business Analyst, Revenue & Operations

dopay · Cairo, Egypt · Posted 2026-05-06

About The Roledopay is digitizing payroll for businesses across Egypt and helping workers access their earnings with dignity. As we scale, our Revenue and Operations teams need a single source of truth — one person who owns how we measure performance, where the data lives, and what it tells us to do next.This is that role.You'll be the analytical backbone for two of dopay's most strategic functions. You'll design the KPIs we run the business on, build the Looker dashboards that surface them, and own the semantic layer in LookML so that "active customer," "revenue," and "operational throughput" mean the same thing in every meeting. You'll work side-by-side with Revenue leaders to understand what's working in the funnel, and with Operations to find friction in onboarding, processing, and support. You'll partner closely with our Engineering and Data teams to ensure the BigQuery layer is clean, complete, and accessible.This is not a role for someone who waits for tickets. We need someone who walks into a Revenue weekly, sees a number trending sideways, and shows up Monday with three hypotheses and the data to test them.What You'll OwnThe KPI framework for Revenue and Operations. Define, document, and maintain the metrics that matter — from acquisition and activation through retention, expansion, and operational SLAs. Get cross-functional alignment on definitions and defend themThe Looker semantic layer (LookML). Build and maintain explores, views, and derived tables so business users can self-serve without breaking things. Treat the model like production codeDashboards that drive action, not just inform. Every dashboard should answer a clear business question and surface what to do next. No vanity metrics. No 40-tile graveyardsDeep-dive analysis. Funnel diagnostics, cohort behavior, pricing and discount effectiveness, operational bottleneck analysis, customer health scoring. Bring hypotheses, not just chartsThe data partnership with Engineering. Work with the tech team to ensure all relevant data flows into BigQuery cleanly and on time. Spec what's missing. Catch what's broken. Advocate for instrumentation when product decisions outrun our dataStakeholder enablement. Train Revenue and Ops leaders to use Looker confidently. Reduce ad-hoc requests by making self-service genuinely possibleForecasting and planning support. Partner on revenue forecasts, capacity planning, and goal-setting with grounded, defensible numbersRequirementsWhat we're looking forExperience:4+ years in business analytics, analytics engineering, or revenue/operations analytics, ideally in fintech, B2B SaaS, or a high-growth operational businessDemonstrated ownership of a BI environment end-to-end — not just dashboard authoring, but data modeling and stakeholder partnershipTechnical:Expert SQL. You can write performant queries against BigQuery without thinking twiceStrong Looker experience required, including LookML development (explores, views, derived tables, persistent derived tables, access controls)Comfort with BigQuery: partitioning, cost-aware querying, scheduled queriesBonus: dbt, Python for analysis, Git-based workflows for LookML version controlBusiness judgment:You understand revenue mechanics — funnels, cohorts, retention, unit economics — and can connect a metric to a decisionYou're comfortable in operations conversations: SLAs, throughput, error rates, capacityYou ask "so what?" before you ask "how do I chart this?"Communication:You can explain a cohort retention curve to a non-technical commercial leader without losing them, and to an engineer without insulting themYou write clear documentation and you actually maintain itEgyptian Arabic and English fluency strongly preferred for stakeholder workMindset:Self-directed. You don't need a ticket queue to know what's importantOpinionated about data quality, naming conventions, and KPI hygiene — and diplomatic about defending those opinionsEnergized by ambiguous problems in fast-moving environmentsWhat this role is notTo save everyone time:This is not a junior data analyst role. We need someone who has owned analytics for a business function beforeThis is not a pure data engineering role. You'll partner closely with Engineering, but you won't own pipelines, infrastructure, or warehouse architectureThis is not a data science role. There's room for predictive work over time, but the immediate need is descriptive and diagnostic excellenceBenefitsWhy dopayWe're building the financial infrastructure that lets every worker in Egypt get paid digitally, securely, and with dignity — and lets every employer run payroll without the friction that's defined the category for decades. We work with SME, mid-market, and enterprise clients and operate at a scale where the decisions you support will move real numbers for real people.You'll work directly with senior leadership, see the impact of your analysis in the room, and help shape how a category-defining company runs itself.

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