Job Purpose:The role is responsible for building long-term client loyalty, resolving complex issues, and aligning client expectations with project delivery, while safeguarding the M squared`s reputation and supporting sales retention and growth.Job Responsibilities:Build, manage, and strengthen long-term relationships with key clients.Serve as the primary point of contact for clients, ensuring timely and professional handling inquiries, requests, and escalations.Drive client satisfaction and retention by delivering consistent, high quality service and tailored solutions.Manage and communicate progress on handovers, construction, and project development to ensure stakeholder alignment.Manage and review clients financial requests, including statements, settlements, and clearance processes, ensuring accuracy and efficiency.Plan and execute client communication strategies, including bulk SMS campaigns for payment reminders and key announcements.Proactively monitor client satisfaction metrics, identify gaps, and implement improvement initiatives.Collaborate cross-functionally with internal departments to ensure seamless resolution of client needs and enhance overall client experience.Maintain, analyze and enhance client relations logs, reports, and databases to support decision making and continuous improvement. Job Requirements:Bachelor’s degree in Business Administration or any relevant field.3 to 5 years of experience in client relations, customer experience, preferably within real estate developers.Strong understanding of real estate development cycles, including sales, construction progress, handover, and post-handover processes.Proven ability to manage high-value clients, handle sensitive situations, and maintain long-term relationships.Strong ability to resolve escalations, negotiate solutions, and manage client expectations effectively.Fluency in English required.