Job Purpose:The role is responsible for managing service providers, supervising maintenance activities, and ensuring timely resolution of technical issues to enhance M squared residents’ satisfaction and community value.Job Responsibilities: Establishing a strong relation of trust by professionally answering all resident`s inquiries, settling disputes, and resolving all issues.Receiving customer complaints and inquiries, directing them to the department concerned, then follow up to ensure resolution on time.Coordinating and managing events and entertainment activities with different departments to create traffic and client`s satisfaction.Reporting violation and following the agreed standers procedure till it is resolved.Responding directly to emergency repairs cases which must be dealt with immediately.Assuring work orders for maintenance department based on information from residents, based on information gathered from site visits.Job Requirements:Bachelor`s degree in Engineering or any relevant field.3 to 5 years of experience in community management within real estate developers.Strong problem-solving and decision-making skills.Excellent communication and stakeholder management skills.Very good command of English (written and spoken).