Senior Digital Account Manager (SMB Growth & Retention)

We are revolutionizing our Client Success department. This isn't a "check-the-box" support role—it’s a high-impact Sales and Relationship Management position designed for closers who understand the DNA of a small business.We are looking for Tier-Level Senior Agents to manage our highest-value accounts. Your mission? Look beyond the dashboard, understand the client’s business model, and strategically prescribe digital marketing solutions that drive revenue.The Role: Consultative Sales & StrategyYou will manage a portfolio of high-ticket SMB clients specifically in the Construction, Contracting, and Home Services sectors. We need "Plug-and-Play" professionals who can pick up the phone, speak the language of a general contractor, and turn a service inquiry into a revenue-generating upsell.What You Will DoManage High-Value Portfolios: Act as the dedicated strategist for Tier 3 clients (spending $1,000+/month).Consultative Upselling: This is a sales-heavy role. You will analyze performance data to pitch and close additional marketing solutions (SEO, PPC, and Social) that align with the client’s growth goals.Advanced Business Discovery: Move past surface-level metrics. You need to talk to a concrete contractor about their bid volume and margins, not just their click-through rate.Retention through ROI: Proactively demonstrate ROI to prevent churn. You’ll be responsible for "re-selling" the value of our services every month.Sales Operations: Maintain meticulous records in Bitrix24 and utilize our internal dialer (Vici) to maximize your daily outreach and conversion rates.Who You AreA Natural Closer: You have a background in Sales or BizDev. You know how to ask the "second-level" questions that uncover pain points and lead to a signed contract.Industry Fluent: You have experience selling to the Home Services or Construction industries. You are comfortable, confident, and persuasive when speaking with blue-collar business owners.Marketing Savvy: You understand the mechanics of Google Ads, SEO, and Meta Ads well enough to explain the financial benefit of these tools to a layman.Articulate & Persuasive: Your English (verbal and written) is native or bilingual. You build rapport instantly and can navigate tough "gatekeeper" or "skeptical owner" conversations with ease.QualificationsExperience: 3+ years in Sales, Business Development, or Digital Marketing Account Management.Economic Literacy: Strong understanding of SMB economics—specifically lead costs, conversion rates, and profit margins.Tech Stack: Proficiency with CRMs (Bitrix24, Salesforce) and high-volume dialer systems.Location: Based in the US or Nearshore (LATAM). Must have a professional, quiet home office and high-speed internet.Why Join Us?Competitive Pay: $10-$12 USD per hour converted to local currencyCareer Progression: We are merging our Account Management and Sales departments; high-performers will transition into Team Lead or Enterprise Management roles.Real Impact: You aren't a CSR; you are a Fractional CMO. You are the reason these small businesses grow.Ready to drive growth and own your portfolio? Apply today.