Senior Executive (Sales Support)

· Contact potential and existing customers using prepared scripts to inform them about products or services and generate initial interest.· Resolve customer inquiries regarding products or company details to ensure clear communication and support the decision-making process.· Qualify customer requirements through targeted questioning to align solutions with their needs and successfully close sales.· Transfer high-potential prospects to the field sales team to ensure complex leads are handled by the appropriate sales channel.· Maintain the customer database by entering and updating profiles to ensure data accuracy and support future marketing efforts.· Execute order processing in an accurate and timely manner to facilitate smooth transactions and guarantee customer satisfaction.· Address customer grievances with professional conflict-resolution techniques to mitigate dissatisfaction and preserve the company’s reputation.· Maximize sales efforts through proactive outreach and follow-ups to meet established quotas and facilitate future revenue growth.· Document call logs and sales notes containing useful information to maintain comprehensive records for performance tracking and strategy refinement.SkillsWhat will you need?Educational Background: Bachelor's degree in Accounting, Marketing, Finance, or equivalent.· Experience: 1-2 Years of Experience.· Technical Proficiency:o Ownership o Functional Skillso Ideas presentation and Taking initiative o Continuous Learning o Customer Centricityo Strong research and data analysis skills and problem-solvingo Proficiency in Microsoft Office and presentation skillso Strong knowledge of word processing, spreadsheet, database and presentation software