Senior Hub Coordinator

About bosta:Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt . Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.Job ResponsibilitiesReceive inbound dispatches from the central sorting facility and categorize orders by geographic zone or delivery routDevelop and communicate efficient daily distribution plans to allocate orders to assigned DriverServe as the primary point of contact for Drivers, providing real-time support to resolve operational issues and ensure route completionManage the end-of-day process, including the receipt and reconciliation of all orders and documentation from Drivers upon route completionMonitor and audit Driver’s wallets, ensuring timely settlements and escalating any discrepancies or shortages to the fleet teaTrain, mentor, and onboard temporary staff and junior coordinators on standard operating procedures and best practiceProactively analyze workflows to identify, recommend, and implement opportunities for process optimization and efficiency gainManage inventory control by coordinating the return transfer of canceled orders to the sorting facility after exceeding the designated 24-hour holding period at the huEnsure precise operational handovers by preparing and sending formal communication to the sorting facility team, detailing transferred shipment counts, seal numbers, tracking data, and statusJob QualificationsMinimum of 2 years of experience in logistics or shipping coordination, with a focus on bulky or oversized shipmentProven ability to lead and motivate a team, fostering collaboration and a positive work environmentExcellent verbal and written communication skills to effectively interact with team members, and DriverThe ability to resolve issues promptly and effectivelyFamiliarity with shipping management software and tracking systemAbility to adapt to changing circumstances and priorities in a fast-paced work environment.