Senior IT Specialist

[Senior IT Specialist] – Empowering Educational Excellence through Technology 🚀At Alexandria Language Schools (ALS), technology is the backbone of our educational mission. We are looking for a Senior IT Specialist who isn’t just an expert with systems, but a true "People Person" who can lead our technical support and keep our campus running flawlessly. 🏫💻📍 Location: Alexandria, Egypt (On-site) 🛠 Focus: Advanced Support | Infrastructure Care | Team Mentorship● Your Strategic Impact (Key Responsibilities):Infrastructure Care: Lead the installation, maintenance, and expert-level repair of workstations, printers, and Smart Boards.Expert Support: Handle Level 2 & 3 hardware, software, and network escalations with a proactive mindset.Team Leadership: Mentor junior technicians and foster a culture of technical excellence across the department.System Integrity: Oversee the ticketing system to ensure swift resolution and 100% end-user satisfaction.Knowledge Hub: Document technical solutions and build a "Knowledge Base" for recurring IT issues.● Who You Are (Requirements):Experience: 7+ years of proven experience in technical support (with at least 2 years in a Senior or Lead capacity).Education: Bachelor’s degree in IT, Computer Science, or Engineering.Tech Stack: Mastery of Windows, Office 365, Active Directory, and advanced Network troubleshooting.Hardware Pro: Deep hands-on experience in maintaining IT peripherals and educational classroom technology.Soft Skills: Exceptional communication skills with the ability to simplify complex tech for non-technical users.● Preferred Qualifications:Previous experience within Educational Institutions is a significant advantage.Relevant IT Certifications (e.g., CompTIA A+, Network+, or MCSE).● Why Join the ALS Family?Be part of a 30-year legacy of excellence.Work in an innovative environment where your technical input directly impacts the future of our students.A professional, stable, and collaborative workplace culture.