Senior IT - V. Good English Communication

WHO WE ARE:Konecta is a leading global service provider in customer management, business process, and digital outsourcing, with 120,000 employees working in 30 languages across 4 continents and 26 countries. We offer end-to-end customer management solutions—including acquisition, retention, customer service, technical support, and collections—powered by world-class expertise in customer experience, process management, and digital technologies. Headquartered in Madrid, Konecta generates €2 billion in global revenues and serves 500+ clients across telecoms, energy, banking, mobility, retail, and e-commerce.Position OverviewThe Senior IT Engineer will be responsible for managing day‑to‑day IT operations with a primary focus on user lifecycle management in Google Workspace, Keycloak administration, IT asset inventory, laptop procurement, and work‑order processing. This role requires 3–5 years of hands-on experience and the ability to operate independently while supporting the MEA CIO organization.Key Responsibilities1. User Lifecycle ManagementCreate, update, and deactivate user accounts in Google Workspace.Manage user access, groups, and organizational units.Handle Keycloak user creation, role assignments, and access troubleshooting.Ensure alignment between HR onboarding/offboarding and IT processes.2. IT Asset Management & InventoryMaintain accurate inventory of laptops, peripherals, and IT equipment.Track asset lifecycle, warranty, and assignment to users.Ensure proper documentation and tagging of all devices.3. Procurement & Work OrdersManage laptop purchasing requests and coordinate with vendors.Prepare and process work orders for IT equipment and services.Obtain quotations, compare pricing, and ensure cost‑effective procurement.Follow up with suppliers to ensure timely delivery and compliance with standards.4. IT Operations & SupportProvide L2 technical support for laptops, OS, and standard applications.Troubleshoot issues related to Google Workspace and Keycloak access.Support onboarding of new hires (accounts, devices, setup).Coordinate with global IT teams when required.5. Documentation & GovernanceMaintain updated SOPs covering user creation, procurement workflows, and inventory management processes.Ensure full compliance with internal IT governance, audit requirements, and corporate IT policies.Maintain accurate asset inventory, including license tracking, lifecycle management, and assignment records.Prepare periodic reports on IT assets, procurement status, user lifecycle activities, and operational performance.Provide regular reporting on incidents, service performance, and opportunities for process improvement.6.Team LeadershipAct as a senior technical reference for junior engineers.Provide guidance, coaching, and knowledge transfer to the team.Support onboarding and training of new IT staff.Qualifications & Experience3–5 years of experience in IT operations or service delivery.Strong hands‑on experience with Google Workspace Admin Console.Working knowledge of Keycloak (realms, roles, user management).Experience in IT asset management and procurement workflows.Good understanding of laptops (Windows/macOS), imaging, and configuration.Strong documentation and communication skills.Preferred CertificationsGoogle Workspace AdministratorITIL FoundationCompTIA A+ or equivalentAny cloud or identity‑related certification is a plusSoft SkillsHigh ownership and accountabilityStrong organizational and follow‑up skillsAbility to work independently with minimal supervisionCustomer‑focused mindsetAttention to detail and process disciplinePresentation skills