Senior Restaurant on-boarding Specialist

Job DescriptionCompany DescriptionElmenus is a leading food discovery and ordering platform dedicated to helping people find and enjoy meals they will love. With a vision to uncover the best dishes in each city, Elmenus provides a personalised experience, connecting diners with restaurants offering meals that match their tastes. The platform empowers food lovers to explore a wide variety of cuisines and supports restaurants in reaching their most passionate customers. Elmenus is reshaping how people discover and experience food.Role DescriptionOwn the end-to-end oversight of restaurant operations performance, ensuring all outlets consistently operate at their highest standard.Track and analyze the Restaurant Success Rate across all outlets on a daily, weekly, and monthly basis, identifying trends and driving improvements.Monitor restaurant Handling Time across restaurant operations, measuring order-to-serve cycles and ensuring adherence to defined service standards.Measure and act on restaurant Waiting Time data, proactively identifying bottlenecks and coordinating with outlet teams to resolve delays.Conduct scheduled and unannounced on-ground visits to restaurant locations, assessing live operations, staff performance, and SOP compliance.Deliver on-site coaching and corrective guidance to outlet managers and ground teams during field visits, and submit structured visit reports.Diagnose root causes behind performance deviations through data analysis and direct field observation, and implement corrective action plans.Develop and enforce standardized SOPs and best-practice playbooks across all restaurant outlets to maintain consistency and quality.Prepare and present weekly and monthly operational performance reports.Collaborate cross-functionally with Commercial, Support Center, and Fleet teams to resolve operational challenges and ensure frictionless day-to-day operations.Escalate critical compliance failures or recurring performance issues through the appropriate channels with speed and accuracyJob requirements2+ years of progressive experience in restaurant or food & beverage operations, with a focus on performance management.Proven background in multi-outlet or multi-brand operational oversight with measurable KPI improvement results.Good analytical skills, able to interpret complex performance data and translate it into clear, actionable plans.Hands-on experience conducting structured outlet audits, field assessments, and SOP compliance evaluations.Deep understanding of restaurant service flows, kitchen throughput, and customer experience management.Proficient in reporting and dashboard tools such as Excel, Google Sheets, or equivalent operational platforms.Self-directed and highly mobile, comfortable with regular on-ground travel to outlet locations.Excellent communication and influencing skills, effective at all levels of the organization.Strong problem-solving mindset with a passion for continuous improvement and operational excellence.Excellent communication skills in Arabic and English, both verbal and written. Flexibility on shifts is expected based on operational needs*