Senior Specialist – Enterprise Application Support

Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation.Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.netTo maintain competitive advantage as we grow, we are currently looking for a new Senior Specialist – Enterprise Application Support:Job purpose:The Senior Specialist Application Support is responsible for managing the daily operations of application support services, ensuring high availability, performance, and reliability of business-critical applications., oversees incident resolution, drives root cause analysis, and ensures SLA compliance in a 24/7 operational environment.The position acts as the primary escalation point between business stakeholders, development teams, infrastructure, and operations to ensure seamless service deliveryKey accountabilities and decision ownership: Leadership & Team Managementmentor Application support staff.Allocate tasks, manage workload, and track performance KPIs.Conduct technical reviews and ensure best practices are followed.Provide escalation support for critical network incidents. Operations & InfrastructureInvestigate and resolve application incidents within agreed SLAsPerform root cause analysis (RCA) for recurring issuesEscalate critical issues to relevant teamsMaintain incident documentation and knowledge baseMonitor production applications and ensure maximum uptimeTrack system performance, response times, and error ratesProactively identify potential issues before they impact usersEnsure SLAs are consistently metProvide operational support for enterprise applicationsMonitor application health, performance, and availabilityInvestigate and resolve application incidents and service requestsPerform root cause analysis for recurring or critical issuesCoordinate with development, infrastructure, and database teams for issue resolutionSupport application deployments, releases, and configuration changesMaintain technical documentation, runbooks, and knowledge base articlesEnsure adherence to SLAs, operational processes, and best practicesRequirements2+ Years of experience, with Bachelor’s degree in IT or engineeringExperience with SQL and database queriesFamiliarity with monitoring tools (e.g., Grafana, Zabbix, SolarWinds)Understanding of ITIL framework (Incident, Problem, Change Management)Strong knowledge of Windows/Linux serversStrong troubleshooting and analytical skillsSQL querying and database troubleshootingLog analysisAPI monitoringBasic scripting (PowerShell / Bash preferred)Understanding of networking fundamentalsOur values guide how we think and act - They describe what we care about the mostCustomer first - It’s embedded in our design thinking and customer service approachOpen - Openness allows us to constantly improve and evolveReal - No jargon and no excuses!Bold - Constantly challenging ourselves and our way of thinkingResilient – If we fail, we bounce back stronger than beforeCollaborative - We know that we can achieve a lot more as a teamWe are changing lives by constantly striving for a better solutionClick apply below and become part of the Geidea story