Senior Supervisor (Agency Collection)

Supervise and manage the daily operations of all collection branch offices to ensure achievement of delinquency reduction and recovery targets across the assigned portfolio.Monitor collectors’ performance and review productivity and compliance indicators to ensure adherence to quality standards, company policies, and regulatory requirements. Implement and oversee collection procedures and recovery strategies to ensure all collection activities are conducted in accordance with legal and ethical standards.Handle escalated customer complaints and negotiate repayment arrangements for high-risk and sensitive accounts to ensure resolution of cases and maximization of recovery rates. Train, coach, and mentor collection team leaders and collection staff to ensure continuous enhancement of operational skills, productivity, and overall team performance. Follow up on write-off, settlement, and restructuring cases in coordination with concerned departments to ensure timely resolution and proper recovery actions Prepare and present periodic collection performance reports, including recovery results, roll-rate analysis, and action plans to support management decision-making and performance improvement initiatives.SkillsWhat will you need?· Educational Background: Bachelor’s degree in Commerce on any related field.· Experience: o 5-7 years’ Experience.o 2-3 years Managerial· Technical Proficiency:o Result Orientationo Operational Awarenesso Building Networkso Coaching & Mentoring o Customer Centricityo Knowledge of all processes followedo Awareness of all Aman customers locations and importance of own role