Senior Vice President – Egypt OperationsRole OverviewWe are seeking a highly strategic and operational leader to oversee and drive our Egypt operations. The role will be responsible for managing the complete contact center business, scaling teams, driving operational excellence, overseeing recruitment and people strategy, and ensuring alignment with global business objectives.This individual will act as the senior-most leader for Egypt operations and will work closely with global leadership to support business growth, customer experience, workforce management, and operational performance.Key ResponsibilitiesStrategic LeadershipLead and manage the overall Egypt business operationsDrive operational strategy aligned with company growth plansPartner with global leadership teams on expansion, process optimization, and performance improvement initiativesBuild a high-performance culture focused on accountability, quality, and customer experienceContact Center OperationsOversee end-to-end contact centre operations including customer support, workforce planning, quality, training, and performance managementEnsure operational KPIs, SLAs, productivity, and customer satisfaction targets are consistently achievedImplement scalable operational processes and continuous improvement initiativesPeople & Recruitment LeadershipLead hiring strategy and workforce planning for the Egypt officeManage recruitment, onboarding, talent development, and employee engagement initiativesBuild leadership capability across departments and develop succession planningBusiness & Stakeholder ManagementAct as the key point of leadership for Egypt operationsCollaborate with cross-functional teams including HR, Finance, Operations, Technology, and Customer ExperiencePresent operational insights, forecasts, and business updates to executive leadershipCompliance & AdministrationEnsure compliance with local employment laws and operational regulationsOversee office administration, vendor management, infrastructure, and operational governanceRequirement 10–15+ years of experience in contact centre/BPO/customer operations leadershipStrong experience managing large-scale customer support or service operationsProven leadership experience in Egypt preferredExperience handling recruitment and large team managementStrong operational, commercial, and people leadership skillsAbility to work in a fast-paced, high-growth environmentExcellent stakeholder management and decision-making capability