Service Advisor Date: May 3, 2026 Posting Closure Date: 01/28/2026 Category: Engineering Career Level: Staff/Individual Contributor Country/Government: Alexandria, Egypt #job-location.job-location-inline { display: inline; } Job Role The Service Advisor is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk-around inspection as part of the write-up, sell and upsell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. The role requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.Job Responsibilities Schedule follow-up actions and enter relevant information into the CRM system after each customer visist to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activitiesDevelop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coachingLook for opportunities during service interactions to bridge customer needs to additional products/services offered by the organizationProvide advanced product/service information and respond to complex customer questions about the product/serviceDevelop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standardsRespond to basic issue escalations promptly and appropriately; provide managerial approvals as requiredInterview the customer, following a complex multi-level sales script, to clarify the customer's requirements. And/Or assist in conducting interviews with potential customers to collect client requirements, making detailed notesRecord and process custom/special customer orders, often dealing with ambiguous delivery expectationsMaintain and lead periodic check-ins with key customers to ensure they're receiving the most value from the product/serviceEducation Bachelor Degree in Mechanical Engineering or Equivalent is prefrableRequired Qualifications & Skills Minimum Experience: Minimum two years of experience.Job-specific Skills:Communicates EffectivelyMasters Service ConversationsNavigates Customer ChallengesCustomer FocusService Into SalesBuilds Customer LoyaltyCustomer-Focused ApproachData Collection and AnalysisDiagnoses Needs with QuestionsInitiates Compelling Sales ConversationsPlanning and OrganizingAction OrientedOptimizes Work ProcessesHashtags#LI-RT1 Job Segment: Mechanical Engineer, Business Development, CRM, Inspector, Law, Engineering, Sales, Technology, Quality, Legal