Service Center Manager - Multi-Brands

Operational Management: Ensure smooth workflow across the workshop and reception department by managing approved work orders, maintaining quality execution, and ensuring proper documentation of all processes. Customer Service: Develop and maintain strong relationships with customers by providing excellent service that meets their current needs and anticipates future requirements. Team Management: Direct and motivate employees in the workshop and reception, overseeing time management, production rates, and overtime calculations. Recruit, train, and develop employees to ensure they meet the required job standards and enhance their technical skills. Health and Safety Compliance: Monitor the implementation of health and safety regulations in both the workshop and reception, ensuring all operations adhere to safety standards. Maintain cleanliness and organization within the service areas. Coordination with Parts Department: Coordinate with the spare parts department to ensure the availability of necessary parts for repair tasks and service requirements while adhering to warranty procedures. Technical Support: Provide technical assistance and support to both the workshop staff and external customers when required. Equipment Maintenance: Ensure continuous maintenance and proper functioning of workshop tools and equipment, arranging for calibration and repair as needed. Pricing and Discounts Monitoring: Oversee the pricing of services and the application of discounts, ensuring that they comply with predefined levels and company standards. Marketing and Promotion: Actively participate in the marketing and promotion of the service center's services, identifying opportunities to expand business reach. Task Distribution: Guarantee that tasks and procedures are distributed in alignment with available resources and employee capabilities. Complaint Management; Monitor and address customer complaints, particularly complex or major issues, ensuring prompt and effective resolution. Requirements Bachelor's degree in Mechanical Engineering. Previous experience in vehicle maintenance. At least 8 years of practical experience in positions directly related to vehicle repair and maintenance. At least 8 years of practical experience in managing and supervising automotive service workshops/centers. Proficient in computer skills. Knowledge of the automotive industry. Ability to take initiative and work under pressure. Strong time management skills and adherence to deadlines. Ability to organize and manage direct work demands, as well as those of the team. High-level customer service skills and the ability to build and manage excellent professional relationships. Demonstrated organizational and administrative skills. Awareness and thorough understanding of occupational health and safety requirements. Proactive problem-solving ability. BenefitsLegacy, Leadership & Vision Join a pioneering organization with over five decades of excellence in Egypt’s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley-Davidson, and a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, in addition to most reliable and business partners of automotive garage tools and equipment. Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership. Meaningful & Impactful Work Contribute to a company that isn’t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt. From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers. Growth & Development SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you’ll gain access to tools and knowledge that help you thrive as a leader. Whether you’re optimizing operations or leading financial strategy, your contribution will drive real results. People-First Culture Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levels—including 24/7 access to HR support—because we believe that progress begins with honest conversation. Competitive Rewards & Benefits Enjoy a comprehensive compensation package designed to support you and your family, including: Medical, social, and life insurance Pension plan Annual salary review and profit-sharing program Exclusive discounts on service, spare parts, and branded items Fully paid training programs