Key Accountabilities:Follow-up day-to-day order activities reports/deliverables/assignments with concerned stakeholders and continuously update records in-line with established procedures and track progress to ensure compliance with plan/contractual requirements/SLA’s requirements ▪ Prepare support documents to provide efficient support to projects as required ▪ Schedule, plan for resources, monitor, control undertake routine processing activities and close tasks / orders as required for the efficiency of business needs ▪ Identify and define, where possible, day to day problems within orders, suggest corrective actions and solve issues where possible and refer upwards for advice/guidance as needed ▪ Gather and summarize information on orders activities and prepare standard daily reports to keep management informed of progress ▪ Handle daily requests for ADSL/Cancellations/requests for installation/refunds requests/ after sales ▪ Check the lines availability and submit ADSL new orders and cancellation requests on TE portal to execute requests as per SLA’s ▪ Issue work orders for installations/cancellation and follow-up until fulfillment to ensure abidance by SLA’s requirements ▪ Update OMS on continuous basis to ensure system accuracy and issue regular reports as needed Experience & Education▪ At least Bachelor Degree in computer science, computer engineering or communications engineering (for technology functions) ▪ University degree in business management, finance or related fields (for non-technology functions) Also for technology functions ▪ Good knowledge about network elements, and protocols ▪ CCNA is preferableExperience: ▪ 0-2 years of experience